Where We Ship

We currently ship exclusively to the United Kingdom (UK). Orders placed for delivery outside the UK will not be processed at this time.

Shipping Charges

We offer Free Shipping on all orders within the United Kingdom. There are no hidden fees or minimum order requirements.

Processing & Transit Times

We work hard to process your order quickly. Our delivery timeline is divided into two stages:

1. Fulfillment & Handling

• Transit Time: 1 – 2 Business Days (Monday to Friday).
• Order Cutoff Time: 5:00 PM (GMT).
• Orders placed after 5:00 PM or on weekends will be processed on the next business day.

2. Shipping & Transit

• Time: 4 – 6 Business Days (Monday to Friday).
• Total Estimated Delivery Time: 5 – 8 Business Days.

Shipment Tracking

Yes, we provide tracking for every order. Once your order has been dispatched, you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment on our Track Your Order page.

Import Duties & Taxes

For customers in the United Kingdom, there are no additional duties or taxes to pay upon delivery. The price you see at checkout is the final price you pay.

Delivery Issues & Delays

In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to locate your package and resolve the issue immediately.

Get In Touch

If you have any questions regarding our shipping policy or the status of your order, please contact us at:

Need Help?

If you have any questions or need assistance with your return, please contact us:

Business Info:

Business Name: PetsGoodie

Business Days: Mon - Fri (9AM to 5PM GMT)

Business Phone: +44 7462 095803

Business Mail: Support@petsgoodie.com

Customer Support: 24/7 Hours

Address: Queen Street, Market Drayton, Shropshire, TF9 1PW, United Kingdom