Q: What is Pets Goodie?

A: Pets Goodie is a specialized online store providing high-quality pet accessories, including stylish harnesses, durable toys, and modern travel gear. We focus on combining comfort for your pets with a sleek, modern aesthetic for your lifestyle.

Q: What materials are your products made from?

A: Our gear is crafted using premium, pet-safe materials such as high-density nylon, breathable mesh, and durable alloys to ensure long-lasting use and maximum comfort for your furry friends.

Q: How can I contact customer support?

A: You can reach our 24/7 support team through our Contact Us page or by emailing us directly at support@petsgoodie.com.

Q: How do I place an order?

A: Simply browse our collections, select your favorite pet gear, and click 'Add to Cart'. Follow the secure checkout steps to finalize your purchase.

Q: When will my order be shipped?

Handling Time: Orders are processed within 1–2 business days (Monday–Friday).
Transit Time: Delivery usually takes 4–6 business days (Monday–Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (UK-Time) will be processed the next business day.mt
Total Delivery Time: Typically 5–8 business days.

Q: What are the shipping costs?

A: We offer FREE shipping on all orders within the United Kingdom. No hidden fees—your premium pet gear is delivered to your doorstep at zero extra cost.

Q: Can I track my order?

A: Yes! Once dispatched, you will receive a tracking number. You can monitor your package in real-time on our Track Your Order page.

Q: What payment methods do you accept?

A: We accept secure payments through PayPal and major Credit/Debit cards to ensure a safe shopping experience.

Q: What is your return policy?

A: We offer a 30-day hassle-free return policy. If the product isn't a perfect fit, you can request a return within 30 days of receipt. Please review our full Refund Policy for details.

Q: How do I start a return?

A: To initiate a return, please contact us via our Contact Us page with your order number and reason for return.

Q: Can I change my address after ordering?

A: If your order hasn't been shipped yet, we can update the address. Please Email Us immediately. Once dispatched, we cannot redirect the package.

Q: Do you offer gift cards?

A: Not currently, but we are working on introducing them very soon! Stay tuned to our social media for updates.

Need Help?

If you have any questions or need assistance with your return, please contact us:

Business Info:

Business Name: PetsGoodie

Business Days: Mon - Fri (9AM to 5PM GMT)

Business Phone: +44 7462 095803

Business Mail: Support@petsgoodie.com

Customer Support: 24/7 Hours

Address: Queen Street, Market Drayton, Shropshire, TF9 1PW, United Kingdom