1. Information Collection Practices

When you visit the Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases.

Device Information: We automatically collect certain information about your device using technologies such as cookies, log files, web beacons, tags, and pixels.

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

2. Utilization of Personal Data

We use the Order Information to fulfill any orders placed through the Site. Additionally, we use this information to:

• Communicate with you regarding your order or inquiries;
• Screen our orders for potential risk or fraud;
• Provide you with information or advertising relating to our products.

3. Security Protocols & SSL Encryption

Your security is our top priority. Our store is hosted on Shopify Inc., providing a secure platform for your shopping.

• All data is securely transmitted via SSL encryption.
• We do not store your raw credit card information; all payments are processed through PCI-compliant gateways.

4. Disclosure of Personal Information

We share your Personal Information with reliable third parties like Shopify to help us use your information. You can read more here: https://www.shopify.com/legal/privacy.

5. Do Not Track Policy

Please note that we do not alter our Site’s data collection practices when we see a Do Not Track signal from your browser.

6. Data Retention Period

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Data Rights (GDPR & UK Privacy Laws)

As we operate in the United Kingdom, we comply with the UK GDPR. You have the right to access, correct, or delete personal information we hold about you.

8. Policy Updates

We may update this privacy policy from time to time to reflect changes to our practices or for other operational or legal reasons.

Need Help?

If you have any questions or need assistance with your return, please contact us:

Business Info:

Business Name: PetsGoodie

Business Days: Mon - Fri (9AM to 5PM GMT)

Business Phone: +44 7462 095803

Business Mail: Support@petsgoodie.com

Customer Support: 24/7 Hours

Address: Queen Street, Market Drayton, Shropshire, TF9 1PW, United Kingdom