Ways to Pay

We currently accept the following secure payment methods at checkout:

• PayPal
  

Excluded Payment Methods

For security and operational reasons, we do not accept:

• Cash on Delivery (COD)
• Personal Checks
• Direct Bank Transfers

Currency of Transaction

All prices listed on our website and at checkout are processed in British Pounds (GBP £). Please ensure your payment method supports this currency.

Transaction Timeline

• Payment Capture: Payment is captured immediately at the time of order placement.
• Confirmation: Once checkout is complete, the full amount is charged and a confirmation email is sent.
• Order Processing: We only begin processing your order after successful payment verification.

Secure Checkout & Data Protection

Pets Goodie is hosted on Shopify, which is Level 1 PCI DSS compliant. We ensure your data remains private:

• All payment data is transmitted using high-level SSL encryption.
• We do not store or access your credit card numbers or CVV codes.
• All transactions are handled directly through PayPal's secure global infrastructure.

Information Verification

To prevent fraud, please ensure your billing details match your payment provider's records. Orders flagged by our security systems may be delayed or cancelled to protect the cardholder.

Refund Processing

Approved refunds are handled according to our Refund & Return Policy. Once processed, funds typically appear back on your original payment method within 7 business days.

Need Help?

If you have any questions or need assistance with your return, please contact us:

Business Info:

Business Name: PetsGoodie

Business Days: Mon - Fri (9AM to 5PM GMT)

Business Phone: +44 7462 095803

Business Mail: Support@petsgoodie.com

Customer Support: 24/7 Hours

Address: Queen Street, Market Drayton, Shropshire, TF9 1PW, United Kingdom